You are disappointed with your order or simply the product does not meet your expectations?
The Blackout Concept team offers a return and full refund of the product within 30 days for the peace of mind of its customers and an optimal shopping experience.
To be eligible for a refund, your item must be new and unused.
It must also be accompanied by its original packaging and all included accessories.
Return shipping costs will be refunded to the buyer upon presentation of proof of shipping expenses.
Items should be returned to:
FOR EUROPE
Straight Flush SAS / Blackout Watches
59 rue de Rennes
75006 Paris
FOR SWITZERLAND AND THE REST OF THE WORLD:
Double Down Sàrl / Blackout Watches
Rue de la cité 29
1204 Geneva
Refund
If your payment was made via PayPal, the refund will be immediate upon receipt of your product and confirmation from our customer service.
If your payment was made by credit/debit card, please allow 3 to 5 business days for the refund to appear on your account statement after confirmation of receipt by our customer service.
Delayed or Missing Refunds (if applicable)
If you have not received your refund after 7 business days, please contact your bank. There is often a processing time before a refund is officially posted.
If you have completed all these steps and still have not received your refund, please contact our customer service again.
